Terms of Service

Welcome to FNC Flowers & Cakes. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our website, you agree to comply with and be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

Account Terms

To access certain features of our website, you may be required to create an account.

By creating an account, you agree that:

The information you provide is accurate, complete, and current.
You are responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activities conducted under your account.
You will notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

Pricing and Payment

All prices displayed on our website are listed in Indian Rupees (INR) unless otherwise stated.

By placing an order, you agree that:

All pricing is subject to change without prior notice.
Payment must be completed before an order is processed.
We reserve the right to correct pricing errors or inaccuracies.
Applicable taxes, fees, and shipping charges may be added during checkout.

We accept payment through approved payment gateways and methods available on our website.

Product Descriptions

We strive to provide accurate product descriptions, images, and specifications.

However:

Actual products may vary slightly from images shown on the website.
Floral arrangements may differ based on seasonal availability.
Cake decorations, colors, packaging, and presentation may vary slightly.
We do not guarantee that all product descriptions are completely error-free.

We reserve the right to modify product information at any time without notice.

Order Acceptance

All orders are subject to acceptance and availability.

We reserve the right to:

Refuse or cancel any order.
Limit quantities purchased.
Cancel orders due to pricing errors.
Cancel orders suspected of fraud or unauthorized activity.
Cancel orders when products are unavailable.

If an order is cancelled after payment has been received, an appropriate refund will be processed.

Shipping and Delivery

We make every effort to deliver orders within the estimated timeframe.

However:

Delivery times are estimates only.
Delays may occur due to weather, public holidays, courier issues, or unforeseen circumstances.
Customers are responsible for providing accurate delivery information.
We are not responsible for delivery delays caused by incorrect customer-provided information.

Additional shipping terms can be found in our Shipping Policy.

Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge and agree to the terms outlined in that policy.

Certain products, including flowers, cakes, customized products, and other perishable items, may not be eligible for return or refund except where required by law.

Prohibited Uses

You agree not to use our website:

For any unlawful purpose.
To violate applicable laws or regulations.
To engage in fraudulent activity.
To distribute viruses, malware, or harmful code.
To interfere with website functionality or security.
To infringe upon intellectual property rights.
To collect customer information without authorization.
To engage in abusive, threatening, or harmful behavior.

Violation of these provisions may result in account suspension, termination, or legal action.

Intellectual Property

All website content, including but not limited to:

Logos
Images
Product photographs
Graphics
Text
Designs
Branding materials

are the property of FNC Flowers & Cakes or its licensors and are protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is prohibited.

Limitation of Liability

To the maximum extent permitted by applicable law:

FNC Flowers & Cakes, its owners, employees, affiliates, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

Use of the website
Inability to use the website
Product delays
Service interruptions
Third-party actions
Errors or omissions on the website

Our total liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless FNC Flowers & Cakes, its employees, affiliates, and partners from any claims, liabilities, damages, losses, or expenses arising from your violation of these Terms.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, the website, or our services shall be subject to the exclusive jurisdiction of the courts located in Lucknow, Uttar Pradesh, India.

Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes will become effective immediately upon posting on the website. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.