Privacy Policy

At FNC Flowers & Cakes ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

Full Name
Email Address
Phone Number
Billing Address
Shipping Address
Payment Information (processed securely through third-party payment providers)
Order History

Technical Information

IP Address
Browser Type
Device Information
Operating System
Website Usage Data
Referral Sources

Communication Information

Customer support inquiries
Feedback and reviews
Messages sent through contact forms or social media channels

How We Use Your Information

We use your information to:

Process and fulfill orders
Arrange product delivery
Provide customer support
Send order confirmations and updates
Respond to inquiries and requests
Improve our website and services
Personalize your shopping experience
Prevent fraud and unauthorized transactions
Comply with legal obligations
Send promotional emails, offers, and updates (where permitted)

You may opt out of marketing communications at any time.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Improve website functionality
Remember customer preferences
Analyze website traffic and performance
Enhance user experience
Support marketing and advertising activities

You can control or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

Third-Party Services

We may share information with trusted third-party service providers, including:

Payment gateway providers
Shipping and logistics partners
Marketing and advertising platforms
Analytics providers
Website hosting and technology providers

These third parties only receive information necessary to perform their services and are required to protect your information.

We are not responsible for the privacy practices of external websites or services linked from our website.

Data Security

We implement reasonable technical, administrative, and organizational security measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.